No names on screen
The TV shows numbers and rooms. First names stay on the staff page and are deleted 24 hours after the visit.
Clinics and pharmacies
Waiting rooms that stay quiet.
Patients take a number at reception and wait wherever they like. When it is their turn, their phone tells them which room.
Text messages by default
Clinic queues send a text first, which reaches any phone, and keep web alerts as a backup.
Rooms, not shouting
Tell the patient which room to go to, on their phone and on the screen.
Hold a few minutes
Parking or on the phone? Patients can ask for a few more minutes and staff see it.